Effective Date: April 21, 2025 | Last Updated: April 21, 2025
1. Introduction
Welcome to Isaac Favour (“we,” “our,” or “us”). Isaac Favour is an e-commerce platform accessible at https://isaacfavour.com, offering a wide range of physical consumer goods and digital products to customers across Nigeria and beyond.
We are deeply committed to protecting the privacy and personal data of everyone who visits, browses, or transacts on our website. This Privacy Policy explains how we collect, use, store, share, protect, and process your personal information when you use our website, purchase our products, or interact with us in any way.
By accessing or using Isaac Favour, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our website and services.
This Policy is governed by the Nigeria Data Protection Act 2023 (NDPA), the Nigeria Data Protection Regulation 2019 (NDPR), and other applicable Nigerian and international data protection standards.
2. Who We Are (Data Controller)
Isaac Favour operates as the Data Controller for personal information collected through this website. Our contact details are as follows:
Business Name: Isaac Favour
Website: https://isaacfavour.com
Email: contact@isaacfavour.com
Physical Address: [To be provided — Reserved for future update]
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at contact@isaacfavour.com.
3. Information We Collect
We collect personal information in several ways — directly from you, automatically through your interaction with our website, and occasionally from third parties. The categories of data we collect include:
3.1 Information You Provide Directly
Account Registration: Your full name, email address, username, and password when you create an account.
Order Information: Billing name, delivery address, phone number, and payment details when you place an order.
Profile Information: Any additional details you choose to add to your profile, including profile pictures.
Communications: Messages, queries, complaints, or feedback you send us via email, contact forms, or any other channel.
Reviews and Ratings: Any product reviews, ratings, or comments you submit on the platform.
3.2 Information Collected Automatically
Device Information: Your IP address, browser type and version, operating system, device identifiers, and screen resolution.
Usage Data: Pages visited, time spent on pages, clickstream data, search queries made on the site, and navigation patterns.
Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixels, and similar technologies (see Section 10 for details).
Transaction Logs: Records of purchases, download activity for digital products, and interactions with the checkout process.
3.3 Information from Third Parties
Payment Processors: Transaction confirmation and partial payment information from payment service providers such as Paystack, Flutterwave, or similar platforms.
Social Login Providers: If you sign in using a third-party account (e.g., Google), we may receive your name, email address, and profile picture from that provider.
Analytics Providers: Aggregated and anonymized data from services such as Google Analytics to help us understand how users interact with our website.
3.4 Special Categories of Data
We do not intentionally collect sensitive personal data such as health information, biometric data, political opinions, religious beliefs, or racial or ethnic origin. Please refrain from submitting such information on our platform.
4. How We Use Your Information
We process your personal data only for legitimate, specified, and lawful purposes. These include:
4.1 Processing Orders and Delivering Products
Processing and fulfilling your purchases of physical or digital products.
Arranging delivery or courier logistics for physical goods.
Granting access to, or delivering, digital products following successful payment.
Sending order confirmations, receipts, shipping updates, and delivery notifications.
4.2 Account Management
Creating and maintaining your Isaac Favour account.
Enabling you to view your order history, manage your profile, and track shipments.
Responding to password reset requests and account security notifications.
4.3 Customer Support
Responding to your enquiries, complaints, or service requests.
Resolving disputes, processing refunds, and managing returns.
Improving the quality of our customer support services.
4.4 Marketing and Communications
Sending promotional emails, newsletters, and product updates — only where you have given your consent or where we have a legitimate interest.
Personalising marketing communications based on your browsing and purchase history.
You may opt out of marketing communications at any time by clicking “Unsubscribe” in any email or contacting us directly.
4.5 Legal and Compliance Obligations
Complying with applicable Nigerian laws, regulations, and court orders.
Detecting, preventing, and responding to fraud, security breaches, or illegal activity.
Maintaining records as required by tax, consumer protection, and e-commerce laws.
4.6 Business Analytics and Improvement
Analysing user behaviour to understand how our website is used.
Improving website functionality, user experience, and product offerings.
Conducting internal research and business development activities.
5. Legal Basis for Processing Your Data
Under the Nigeria Data Protection Act 2023 (NDPA) and the Nigeria Data Protection Regulation (NDPR), we process your personal data based on the following lawful grounds:
Contractual Necessity: Processing required to fulfil a contract with you — e.g., completing an order, delivering a product, or managing your account.
Legal Obligation: Processing necessary for compliance with applicable laws, including tax law, consumer protection regulations, and anti-fraud obligations.
Legitimate Interests: Processing for our legitimate business interests, including fraud prevention, website security, and business improvement, provided these interests are not overridden by your rights and freedoms.
Consent: Where we rely on your consent — particularly for marketing communications and non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Vital Interests: In exceptional circumstances, processing may be necessary to protect your vital interests or those of another person.
6. How We Share Your Information
We do not sell, trade, or rent your personal data to third parties. We may, however, share your information with trusted parties in the following circumstances:
6.1 Service Providers and Processors
We work with carefully vetted third-party service providers who assist us in operating our business and are contractually obligated to protect your data. These include:
Payment processors (e.g., Paystack, Flutterwave) to securely handle financial transactions.
Logistics and courier companies for delivery of physical products.
Cloud hosting and infrastructure providers for secure data storage.
Email service providers for transactional and marketing communications.
Analytics platforms for website performance analysis.
Customer support software providers.
6.2 Legal and Regulatory Authorities
We may disclose your personal data to government bodies, law enforcement agencies, or regulatory authorities where required by law or in response to valid legal process, including court orders, subpoenas, or official investigations.
6.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred as part of that transaction. We will provide notice before your data is subject to a different privacy policy.
6.4 With Your Consent
We may share your information with any other third party where you have expressly consented to such sharing.
7. Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations.
Account Information: Retained for as long as your account remains active, plus a reasonable period thereafter (typically 2 years) to allow for account recovery or dispute resolution.
Order Records: Retained for a minimum of 6 years in accordance with Nigerian tax and commercial law requirements.
Marketing Consent Records: Retained for as long as you remain subscribed, plus sufficient time to demonstrate consent compliance.
Communication Records: Support tickets and correspondence are retained for up to 3 years.
Cookies and Analytics Data: Retained in accordance with individual cookie lifespans described in our Cookie Notice (Section 10).
When data is no longer required, it is securely deleted or anonymised in a manner that prevents re-identification.
8. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, disclosure, alteration, or destruction. These measures include:
Encrypted data transmission via SSL/TLS protocols across our website.
Secure, access-controlled servers and cloud environments.
Password hashing and secure credential management systems.
Regular security audits and vulnerability assessments.
Limited staff access to personal data on a need-to-know basis.
Staff training on data protection policies and procedures.
While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we will promptly notify you and the relevant authorities in the event of a data breach as required by law.
9. International Data Transfers
Isaac Favour is based in Nigeria and primarily processes data within Nigeria. However, some of our third-party service providers (such as cloud hosting or analytics platforms) may process data outside Nigeria.
Where we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your data, including contractual data protection clauses, compliance with applicable frameworks, and ensuring the receiving country provides an adequate level of data protection.
By using our website and services, you acknowledge and consent to this transfer where necessary for the performance of services you have requested.
10. Cookies and Tracking Technologies
10.1 What Are Cookies?
Cookies are small text files placed on your device by a website to store information about your preferences and interactions. We also use similar technologies such as pixels, web beacons, and local storage.
10.2 Types of Cookies We Use
Strictly Necessary Cookies: Essential for the website to function properly (e.g., session management, shopping cart, login). These cannot be disabled.
Performance and Analytics Cookies: Help us understand how visitors use our site, which pages are most popular, and where users encounter errors (e.g., Google Analytics).
Functional Cookies: Remember your preferences and settings to enhance your experience (e.g., language, region, logged-in status).
Marketing and Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.
10.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling certain cookies may affect the functionality of our website.
For more information on managing cookies, please visit www.allaboutcookies.org.
11. Your Data Protection Rights
Under the Nigeria Data Protection Act 2023 (NDPA) and NDPR, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting us at contact@isaacfavour.com:
Right of Access: You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal obligations.
Right to Restrict Processing: You may request that we limit the processing of your personal data under certain circumstances.
Right to Data Portability: Where processing is based on your consent or a contract, you may request that we provide your data in a structured, machine-readable format.
Right to Object: You may object to processing based on legitimate interests, including profiling and direct marketing.
Right to Withdraw Consent: Where we process your data based on consent, you may withdraw it at any time without affecting prior processing.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) or another relevant supervisory authority if you believe your data rights have been violated.
We will respond to all valid data rights requests within 30 days. We may request proof of identity before processing your request.
12. Children’s Privacy
Our website and services are not directed at, or intended for use by, individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and you believe your child has provided us with personal information without your consent, please contact us immediately at contact@isaacfavour.com.
Upon being made aware of any such data collection, we will promptly delete the relevant information from our records.
13. Special Provisions for Digital Products
In addition to general data practices, the following provisions apply specifically to purchases and use of digital products sold on Isaac Favour:
Upon successful payment, digital products are delivered electronically to the email address or account associated with your purchase.
We log download activity and licence activation data to prevent unauthorised distribution and enforce intellectual property rights.
Access credentials or licence keys generated for digital products are linked to your account and may be invalidated if fraudulent activity is detected.
Refund policies for digital products are governed by our Refund and Returns Policy. Certain digital products may be non-refundable once downloaded or accessed.
We may collect usage data relating to digital product delivery and access for the purpose of improving our digital product offerings and ensuring platform integrity.
14. Third-Party Links and External Websites
Our website may contain links to third-party websites, payment gateways, or social media platforms. These third parties operate independently and have their own privacy policies. We have no control over and accept no responsibility for the content or privacy practices of those external sites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our platform before providing any personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or business operations. When we make material changes, we will:
Update the “Last Updated” date at the top of this Policy.
Post a prominent notice on our website notifying users of the change.
Where appropriate, notify registered users via email.
We encourage you to review this Privacy Policy periodically. Your continued use of our website following the posting of any changes constitutes your acceptance of the updated Policy.
16. Dispute Resolution and Complaints
If you have a concern or complaint about how we handle your personal data, we encourage you to first contact us directly at contact@isaacfavour.com so that we can resolve the matter promptly and informally.
If you are not satisfied with our response, you have the right to escalate your complaint to the Nigeria Data Protection Commission (NDPC), the official data protection supervisory authority in Nigeria, at www.ndpc.gov.ng.
17. Governing Law
This Privacy Policy is governed by and shall be construed in accordance with the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act 2023 (NDPA), the Nigeria Data Protection Regulation 2019 (NDPR), the Consumer Protection Council Act, and other relevant Nigerian legislation.
Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Nigeria.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer or customer service team:
Isaac Favour
Website: https://isaacfavour.com
Email: contact@isaacfavour.com
Physical Address: [To be updated]
We aim to respond to all enquiries within 5 business days.