ISAAC FAVOUR
TERMS OF USE
Effective Date: April 21, 2025 | Last Updated: April 21, 2025
Welcome to IsaacFavour. These Terms of Use (“Terms,” “Agreement”) constitute a legally binding contract between you (“User,” “Customer,” “you,” or “your”) and IsaacFavour (“we,” “us,” or “our”), the owner and operator of the e-commerce platform accessible at https://isaacfavour.com (the “Website” or “Platform”).
IsaacFavour is an online retail platform incorporated and operating under the laws of the Federal Republic of Nigeria, offering physical consumer goods and digital products to individuals and businesses.
By accessing, browsing, registering on, or making any purchase through our Website, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy, Disclaimer Policy, Cookie Policy, and any other policies incorporated herein by reference. These documents collectively form the complete legal agreement between you and IsaacFavour.
If you do not agree with any part of these Terms, you must immediately stop using our Website and services. Your continued use of the Website following any update to these Terms constitutes your acceptance of the revised Terms.
These Terms are governed by the Federal Competition and Consumer Protection Act (FCCPA) 2019, the Nigeria Data Protection Act 2023 (NDPA), the Electronic Transactions Act, and all other applicable Nigerian laws and regulations.
By using this Website, you represent and warrant that:
If you are accessing the Website on behalf of a business, company, or other legal entity, you confirm that you have the authority to bind that entity to these Terms, and references to “you” shall include both you and the entity you represent.
IsaacFavour reserves the right to refuse access, suspend, or terminate any account where eligibility requirements are not met or where false information has been provided.
Certain features of our Website — including placing orders, tracking purchases, saving wish lists, and managing your profile — require you to register for an account. When creating an account, you agree to:
You are solely responsible for maintaining the confidentiality and security of your account login credentials, including your password. You agree to:
IsaacFavour shall not be liable for any loss, damage, or consequence arising from your failure to maintain the security of your account credentials. You accept full responsibility for all activities conducted through your account, whether or not authorised by you, unless you have promptly notified us of a breach.
IsaacFavour reserves the right to suspend, restrict, or permanently terminate your account at any time, with or without prior notice, where we have reasonable grounds to believe that you have:
You may also close your account at any time by contacting us at contact@isaacfavour.com. Account closure does not affect any outstanding orders, obligations, or liabilities incurred prior to closure.
IsaacFavour offers both physical consumer goods and digital products through our Website. By placing an order, you enter into a contract of sale with IsaacFavour, subject to these Terms and any product-specific terms that may apply. All products are subject to availability.
Physical products are tangible goods shipped to a delivery address provided by you. The following terms apply to physical product purchases:
Digital products include but are not limited to downloadable files, software, e-books, templates, digital licences, courses, and other electronically delivered content. The following terms apply to digital product purchases:
All products are offered subject to availability. In the event that a product becomes unavailable after you have placed an order, we will notify you and offer a full refund, a substitute product of equivalent value (subject to your agreement), or a backorder arrangement where applicable.
When you add a product to your cart and proceed through checkout, you are making an offer to purchase. An order is not confirmed until you receive a written order confirmation from IsaacFavour via email. We reserve the right to decline or cancel any order at our discretion, including in the following circumstances:
If we cancel your order after payment has been made, we will issue a full refund to your original payment method within a reasonable time.
You are responsible for ensuring that all information provided during checkout — including your name, delivery address, email address, and phone number — is accurate and complete. IsaacFavour shall not be liable for failed, delayed, or misdirected deliveries resulting from inaccurate information provided by you.
Once your order has been confirmed, you will receive an email confirmation containing your order details, estimated delivery timeline, and a receipt. Please retain this email for your records. If you do not receive a confirmation within 24 hours of placing your order, please contact us at contact@isaacfavour.com.
All prices displayed on the Website are quoted in Nigerian Naira (NGN) unless otherwise stated. Prices are inclusive of applicable taxes where stated and are subject to change without prior notice. The price applicable to your order is the price confirmed at the time your order is placed and payment is completed.
We accept payments through secure, trusted payment processors including but not limited to Paystack, Flutterwave, and other payment gateways displayed at checkout. By submitting payment, you:
If your payment fails or is declined, your order will not be processed. You will be notified and may attempt to complete the transaction using an alternative payment method. IsaacFavour is not responsible for any bank charges, transaction fees, or other costs associated with failed payment attempts.
Any use of fraudulent, stolen, or unauthorised payment credentials is strictly prohibited and may result in immediate account termination, cancellation of the order, and reporting to relevant law enforcement authorities. IsaacFavour cooperates fully with financial institutions and law enforcement in fraud investigations.
In the event of a pricing error, IsaacFavour reserves the right to cancel the affected order and issue a full refund. We will notify you of the error and the correct price, and you may choose to re-order at the correct price.
IsaacFavour delivers physical products to addresses within Nigeria and, where applicable, to international destinations. Delivery timelines vary depending on your location, the availability of logistics partners, and other factors. Estimated delivery dates provided at checkout are indicative only and do not constitute a guarantee.
You agree to provide a complete and accurate delivery address. IsaacFavour and its logistics partners shall not be responsible for non-delivery or delayed delivery resulting from:
Digital products are delivered electronically, either via download link sent to your registered email address or via your account dashboard, immediately upon payment confirmation or within a reasonable period thereafter. You are responsible for ensuring your email address is correct and active.
For physical products, risk of loss passes to you upon delivery to your specified address. Title passes upon receipt of full payment. For digital products, the licence granted to you takes effect upon successful delivery of the product.
We want you to be satisfied with your purchase. If a physical product you receive is defective, damaged in transit, or materially different from what was described, you are entitled to a remedy under the Federal Competition and Consumer Protection Act (FCCPA) 2019. To initiate a return or complaint, please contact us at contact@isaacfavour.com within 7 days of delivery with:
We will review your request and, where valid, offer one of the following remedies at our discretion: a replacement product, a store credit, or a refund to your original payment method. Products returned must be unused, in their original packaging, and in a resalable condition unless the defect prevents this.
We do not accept returns for products damaged due to misuse, improper care, normal wear and tear, or failure to follow product instructions.
Due to the nature of digital products, all sales are generally final once the product has been downloaded or accessed. We will, however, consider refunds for digital products in the following circumstances:
Refund requests for digital products must be submitted within 48 hours of purchase at contact@isaacfavour.com with full details of the issue. We reserve the right to request evidence of the defect or delivery failure.
Approved refunds will be processed within 7 to 14 working days to the original payment method. IsaacFavour is not responsible for delays caused by your bank or payment provider in crediting your account. Original delivery charges are non-refundable unless the return is a result of our error.
Exchanges for physical products of equal or lesser value may be offered at our discretion, subject to product availability and the condition of the returned item. Contact us at contact@isaacfavour.com to discuss an exchange.
You may use https://isaacfavour.com solely for lawful personal or legitimate commercial purposes in accordance with these Terms. Permitted use includes browsing products, placing orders for genuine personal or business use, managing your account, and communicating with our customer support team.
The following activities are strictly prohibited on our Website and may result in immediate account suspension, order cancellation, and legal action:
Any breach of this Acceptable Use Policy may result in suspension or permanent termination of your account, cancellation of outstanding orders, legal proceedings, and reporting of your conduct to relevant law enforcement authorities. We reserve the right to seek injunctive relief, damages, and any other remedy available under Nigerian law.
All content on https://isaacfavour.com — including but not limited to the IsaacFavour name, logo, brand identity, website design, layout, graphics, photographs, written content, product descriptions, software, code, and digital products — is the exclusive intellectual property of IsaacFavour or its licensors and is protected by Nigerian and international copyright, trademark, and intellectual property laws.
IsaacFavour grants you a limited, non-exclusive, non-transferable, revocable licence to access and use our Website and its content solely for the purpose of browsing products and making purchases for your personal or legitimate commercial use. This licence does not permit you to:
Digital products purchased on IsaacFavour are licensed to you personally and non-exclusively unless the product listing expressly states otherwise. Commercial use, resale, redistribution, or sublicensing of digital products is prohibited unless covered by a specific commercial licence purchased at the time of sale. Breach of these licence terms may result in account termination and legal action.
By submitting any content to our Website — including reviews, comments, photographs, or feedback — you grant IsaacFavour a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, display, reproduce, adapt, and publish that content in connection with our business operations, including marketing and promotional materials, without further compensation to you. You warrant that any content you submit does not infringe the rights of any third party.
Where third-party trademarks, brand names, product images, or copyrighted content appear on our Website, they remain the property of their respective owners. IsaacFavour makes no claim of ownership over third-party intellectual property and its appearance on our Website does not constitute an endorsement or affiliation unless expressly stated.
Your privacy is important to us. The collection, use, storage, and processing of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference and forms part of this Agreement.
By using our Website and providing your personal data, you consent to the processing of your data as described in our Privacy Policy, in accordance with the Nigeria Data Protection Act 2023 (NDPA) and the Nigeria Data Protection Regulation (NDPR).
We encourage you to read our Privacy Policy carefully before registering or making a purchase. It explains what data we collect, why we collect it, how long we retain it, and your rights as a data subject.
IsaacFavour uses cookies and similar tracking technologies to enhance your experience on our Website, remember your preferences, analyse site traffic, and support our marketing activities. By using our Website, you consent to our use of cookies in accordance with our Cookie Policy.
You may manage or withdraw your cookie consent at any time through your browser settings or our cookie preference centre. Disabling certain cookies may affect the functionality of our Website. For full details, please refer to our Cookie Policy.
Our Website integrates with and links to third-party services, platforms, and websites, including payment processors, logistics providers, social media platforms, and analytics tools. These third-party services operate independently under their own terms of service and privacy policies, which are not controlled by IsaacFavour.
IsaacFavour does not endorse or assume any responsibility for the content, practices, availability, or reliability of any third-party service. Your use of third-party services is entirely at your own risk, and you are advised to review their respective terms and policies before use.
In particular, your financial transactions are processed by third-party payment gateways. IsaacFavour does not store your full card or banking details and is not responsible for any data handling by payment processors beyond our reasonable control.
IsaacFavour may from time to time offer promotional discounts, limited-time offers, flash sales, and special pricing. All promotional offers are:
Discount codes or coupon codes may be issued by IsaacFavour through marketing campaigns, partnerships, or loyalty initiatives. To use a discount code:
IsaacFavour reserves the right to cancel or invalidate any discount code that is obtained or used fraudulently or in contravention of these Terms.
Where IsaacFavour operates a referral scheme, loyalty programme, or affiliate arrangement, participation is subject to the specific terms and conditions of that programme as communicated at the time of enrolment. IsaacFavour reserves the right to amend, suspend, or terminate any loyalty or referral programme at any time with reasonable notice.
By creating an account or making a purchase, you consent to receiving transactional communications from IsaacFavour, including order confirmations, shipping updates, payment receipts, and account-related notifications. These communications are necessary for the performance of our contractual obligations and cannot be opted out of while your account remains active.
With your separate consent, we may also send you marketing communications such as newsletters, promotional offers, product updates, and personalised recommendations. You may withdraw your consent to marketing communications at any time by:
Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal, nor does it affect the sending of transactional communications.
IsaacFavour encourages genuine, honest customer reviews. By submitting a review, you confirm that:
IsaacFavour reserves the right to moderate, edit, reject, or remove any review that violates these standards or our community guidelines. We may also remove reviews that are suspected to be fake, incentivised without disclosure, or submitted in bad faith.
In the event of any dispute, complaint, or claim arising from or in connection with these Terms, your use of our Website, or any product purchased, you agree to first contact IsaacFavour at contact@isaacfavour.com and provide full details of the issue. We will make every reasonable effort to resolve the matter amicably within 14 working days of receiving your complaint.
If the dispute cannot be resolved informally, either party may escalate the matter to the Consumer Protection Council, the Federal Competition and Consumer Protection Commission (FCCPC), or another applicable regulatory body in Nigeria.
Where a dispute cannot be resolved through informal negotiation or regulatory escalation, it shall be submitted to the exclusive jurisdiction of the courts of the Federal Republic of Nigeria. Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction.
To the fullest extent permitted by applicable Nigerian law, IsaacFavour, its directors, officers, employees, agents, contractors, and affiliates shall not be liable for any:
Where liability cannot be excluded under applicable law — including in respect of fraud, death, personal injury caused by negligence, or statutory consumer rights — our total aggregate liability to you shall not exceed the total amount you paid to IsaacFavour for the specific product or service giving rise to the claim.
Nothing in these Terms removes or limits your rights as a consumer under the Federal Competition and Consumer Protection Act (FCCPA) 2019 or any other applicable Nigerian consumer protection legislation.
You agree to indemnify, defend, and hold harmless IsaacFavour and its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with:
This indemnification obligation survives the termination of your account or your use of the Website.
To the maximum extent permitted by applicable law, IsaacFavour provides this Website and all products and services on an “as is” and “as available” basis. We expressly disclaim all warranties, representations, and conditions of any kind, whether express, implied, or statutory, including:
This disclaimer does not affect any statutory rights you may have as a consumer under Nigerian law that cannot be excluded or limited by contract.
IsaacFavour shall not be in breach of these Terms or liable for any delay or failure to perform any obligation under this Agreement to the extent that such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to natural disasters, acts of God, government actions, pandemics, civil unrest, power outages, or failure of internet infrastructure.
In such circumstances, we will notify you as soon as reasonably practicable and work in good faith to resume performance or offer an appropriate remedy, including cancellation and refund where fulfilment is no longer possible.
IsaacFavour reserves the right to modify, update, or replace these Terms at any time. When we make material changes, we will:
Your continued use of the Website following the publication of revised Terms constitutes your acceptance of those changes. If you do not agree to any revised Terms, you must stop using the Website and close your account. It is your responsibility to check these Terms periodically for updates.
If any provision of these Terms is found by a court or regulatory authority of competent jurisdiction to be invalid, unlawful, void, or unenforceable, that provision shall be severed from these Terms to the minimum extent necessary. The remaining provisions shall continue in full force and effect and shall not be affected by the severance of the invalid provision.
No failure or delay by IsaacFavour in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. A waiver of any breach of these Terms shall not constitute a waiver of any subsequent breach. All waivers must be in writing and signed by an authorised representative of IsaacFavour to be effective.
These Terms of Use, together with our Privacy Policy, Disclaimer Policy, Cookie Policy, and any other policies or guidelines referenced herein or published on our Website, constitute the entire agreement between you and IsaacFavour with respect to your use of the Website and supersede all prior agreements, representations, warranties, and understandings — whether written or oral — relating to the same subject matter.
In the event of any inconsistency or conflict between these Terms and any other document or communication, these Terms shall prevail unless expressly stated otherwise in writing by IsaacFavour.
These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. The relevant legislation includes:
Any dispute that cannot be resolved amicably or through regulatory bodies shall be subject to the exclusive jurisdiction of the courts of the Federal Republic of Nigeria.
If you have any questions, concerns, or requests relating to these Terms of Use, please contact us through any of the following channels:
Business Name: IsaacFavour
Website: https://isaacfavour.com
Email: contact@isaacfavour.com
Physical Address: [To be updated]
We aim to respond to all enquiries within 5 business days.
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